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Marques & Silva logomarkMarques & Silva

Quality

Quality Policy

Marques & Silva’s scope covers the provision of quality services in the design, development, and production of chairs, benches, and tables in wood, metal, and upholstery.

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Continuous improvement

To continually improve the satisfaction of stakeholders’ expectations, we highlight the following activities:

  • Training employees to ensure their competence in the company’s product and processes;
  • Metrological control of monitoring equipment appropriate to customer requirements;
  • Self-control and inspection actions appropriate to the requirements;
  • Evaluation of customer satisfaction;
  • Evaluation of suppliers, considering product quality, delivery time, and delivered quantity;
  • Annual definition of an action strategy that considers the needs and expectations of stakeholders in Marques & Silva’s activity, as well as the results of a SWOT analysis of the company;
  • Annual definition and monitoring of quality objectives, targets, and indicators to track the previously defined strategy.

Future vision and sustainability

The company has a vision for the future and sustainability, contributing to its evolution, effectiveness, and continuous improvement of processes, as well as compliance with legislation, customer requirements, and other applicable requirements.

Commitment

Aware that sharing our quality policy with all stakeholders commits us to its implementation, we ask all our employees, suppliers, and others interested in the company’s activity to collaborate in implementing this policy.