Continuous improvement
To continually improve the satisfaction of stakeholders’ expectations, we highlight the following activities:
- Training employees to ensure their competence in the company’s product and processes;
- Metrological control of monitoring equipment appropriate to customer requirements;
- Self-control and inspection actions appropriate to the requirements;
- Evaluation of customer satisfaction;
- Evaluation of suppliers, considering product quality, delivery time, and delivered quantity;
- Annual definition of an action strategy that considers the needs and expectations of stakeholders in Marques & Silva’s activity, as well as the results of a SWOT analysis of the company;
- Annual definition and monitoring of quality objectives, targets, and indicators to track the previously defined strategy.